Terms of Service

These Terms of Service apply to the NioReview website, applications and related services (together, the “Service”). By accessing or using the Service, you agree to these terms. If you use the Service on behalf of a hotel, company or other organisation, you confirm that you have authority to bind that organisation.

The Service is offered exclusively to hotels, hospitality businesses and other professional or commercial users. It is not offered to consumers for personal or household use.

A signed order form, pilot agreement, data processing agreement or other written agreement may include additional terms. If there is a conflict, the signed agreement takes priority for the subject it covers.

NioReview is operated by Innova Poslovno Svetovanje, Rudi Medved, s.p., registration no. 9048219000, Tax ID 10593594, with its registered address at Jurčkova cesta 112, Ljubljana 1000, Slovenia. The operator is not registered for vat.

NioReview provides review intelligence and operational insight tools for hospitality teams. Features may include collecting or importing review information, analysing themes and sentiment, identifying operational priorities, and presenting reports or recommendations.

Some functionality may be offered as a pilot, beta or early-access service. We may improve, replace or discontinue features where reasonably necessary, while respecting any commitments in an applicable signed agreement.

• You must provide accurate account information and keep it current.
• You are responsible for protecting login credentials and for activity under your account.
• You must notify us promptly if you suspect unauthorised access or a security incident.
• You may only grant access to people authorised by your organisation.

You must not use the Service to:

• break applicable law, infringe another person’s rights or violate a contractual duty;
• upload malicious code, disrupt the Service or attempt to bypass security controls;
• access accounts, data or systems without permission;
• reverse engineer or misuse the Service except where applicable law expressly permits it;
• submit personal data that you are not lawfully permitted to process; or
• use Service output as the sole basis for decisions that produce legal or similarly significant effects on an individual.

You retain your rights in data, instructions and other content that you provide to the Service (“Customer Data”). You grant NioReview the limited rights needed to host, process, analyse and display Customer Data in order to provide, secure and support the Service.

You are responsible for ensuring that Customer Data is collected and provided lawfully, that required notices have been given, and that you have an appropriate legal basis for the processing you request.

NioReview output is intended to support professional judgment. You remain responsible for verifying insights and deciding what action to take.

NioReview and its licensors retain all rights in the Service, software, design, branding, documentation and underlying technology. Except for the limited right to use the Service under these terms, no rights are transferred to you.

If you provide feedback or suggestions, we may use them to improve the Service without restriction, provided we do not identify you publicly without permission.

The Service may connect to third-party review platforms, hosting providers, authentication services or other integrations. Third-party services are governed by their own terms and privacy notices. We are not responsible for a third party’s service, content or availability where it is outside our reasonable control.

Paid plans, billing periods, usage limits, taxes and payment terms will be described in the applicable order form or checkout. Unless that agreement says otherwise, fees are non-refundable except where required by law.

We may change published pricing for future subscription periods by giving reasonable notice. A pricing change does not alter fees already agreed for a current fixed term.

Payments may be processed by Stripe. NioReview does not store full payment-card details. The operator is not currently registered for VAT; this status may change where required, and applicable taxes will be stated on the relevant invoice or order form.

We aim to operate the Service reliably and securely, but no online service is uninterrupted or error-free. The Service may be temporarily unavailable for maintenance, security work or circumstances outside our reasonable control.

To the extent permitted by law, the Service is provided without implied warranties that are not expressly stated in a signed agreement. Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded.

Each party remains responsible for loss caused by its breach of these terms, subject to applicable law and any limits agreed in writing. Neither party is responsible for indirect or consequential loss where such an exclusion is permitted by law.

Any commercial liability cap, exclusions and indemnities should be set out in the applicable order form or signed customer agreement. Nothing in these terms limits liability that cannot legally be limited.

You may stop using the Service at any time, subject to any subscription commitment in a signed agreement. We may suspend access where reasonably necessary to address security risks, unlawful use, non-payment or a material breach.

On termination, access ends and Customer Data will be handled according to the applicable agreement and our retention obligations. Provisions that by their nature should continue will survive termination.

We may update these terms to reflect changes to the Service, law or business practices. We will post the revised version with a new “Last updated” date and provide additional notice where required.

These terms and any non-contractual obligations arising from them are governed by the laws of the Republic of Slovenia, without regard to conflict-of-law rules.

Subject to any mandatory rights or rules that apply, disputes relating to these terms or the Service are subject to the jurisdiction of the competent courts in Ljubljana, Slovenia.

Before starting formal proceedings, the parties should first try in good faith to resolve a dispute through direct discussion, unless urgent legal relief is required.

Questions about these terms can be sent to info@nioreview.com.