Save time on daily follow-up
Bring guest feedback, housekeeping tasks and maintenance issues into one workspace. Spend less time chasing updates and more time supporting your team.
AIReviews · Housekeeping · Maintenance · Action board
AI Operations Assistant for Boutique Hotels
Give your managers and teams time back. Coordinate housekeeping, track maintenance and reply to reviews in one place while building a stronger guest reputation.
Bring your guest reviews together
Booking.com
Google
Tripadvisor- Airbnb
Your daily operations, in focus
See what needs attention. Keep the work moving.
Daily check
Health Pulse
86of 100
Guest rating
8.7
Guest feedback
Housekeeping
12 / 16
Maintenance
3
Open issues
Review replies
5
Ready to review
Your team’s action board
3 for today- 01HIGHHousekeeping · Supervisor · Today
Follow up on bathroom cleanliness
Recurring guest feedback highlights bathroom cleaning. Assign a spot check and track the follow-up.
- 02HIGHMaintenance · Maintenance team · Today
Resolve the air-conditioning issue in room 204
Keep the reported fault, responsible team and repair progress together until the issue is resolved.
- 03IN PROGRESSGuest relations · Front desk · Today
Review and send replies to recent guest reviews
Check AI-assisted drafts, add a personal touch and respond in your hotel’s voice.
AI reply draft
“Thank you for staying with us. We’re sorry the bathroom didn’t meet your expectations…”
Built for owners and managers
Less time coordinating. More time improving.
Give your team clear priorities
Make it clear what needs doing, who is responsible and what comes next. A shared action board helps everyone follow through.
Build your reputation and give guests a reason to return
Listen to online reviews and direct guest questionnaires, address recurring problems and recognise returning guests with loyalty rewards. Use every source of feedback to create better stays and lasting relationships.
A clearer way to run your hotel
From daily issues to work that gets done.
Bring the information together. Set priorities. Follow through as a team.
Connect your information
Bring together online reviews and direct guest questionnaires, and organise housekeeping and maintenance work. PMS integrations are possible, with compatibility and scope confirmed during onboarding.
See what matters
Use AI review insights and a clear overview of open tasks to decide where your team should focus next.
Assign and follow through
Set owners and target dates on your action board, track progress and review guest feedback as you make improvements.
One assistant. Your everyday hotel work.
Keep your operations and reputation moving forward together.
Guest reviews, turned into clear insights
Understand what guests value and where problems keep coming back. AI analysis highlights recurring themes and helps you decide what to improve first.
Housekeeping progress at a glance
Track room cleaning times and keep reception and housekeeping in sync. Share checkout and cleaning updates through NioReview, without WhatsApp messages or calls.
Maintenance issues, tracked to resolution
Staff report faults directly in NioReview, and each issue appears on your action dashboard. Keep repairs organised without WhatsApp messages or emails.
Thoughtful review replies, in less time
Save time without delegating replies to your team. Let AI draft responses in your hotel’s voice. Simply review and post.
One action board for the whole team
Turn priorities into clear tasks with owners and target dates. Bring housekeeping, maintenance and guest-experience improvements together and track them through to completion.
Hear from direct guests. Recognise their loyalty.
Go beyond OTA reviews with guest questionnaires. Understand what your direct and returning guests value, use their feedback to improve each stay, and recognise their loyalty with thoughtful rewards.
Connect with your PMS
PMS connections are included in Pro and Portfolio. We confirm compatibility, available data and setup requirements with you during onboarding.
Simple per-property pricing
Choose the support your hotel needs. Give your team time back.
Start with review insights on Free or Plus. Choose Pro for housekeeping, a shared action board and PMS connections, or Portfolio for unlimited properties with everything in Pro.
Free
For hotels starting with review intelligence
Understand your latest Booking.com reviews with essential guest feedback analysis.
€0per month
per property
per property
No payment required
What is included
- One hotel property
- Booking.com review connection
- Latest 100 reviews
- Weekly review refresh
- Health Pulse and AI Verdict
- Sentiment, aspect ratings, and translated reviews
Not included
- Additional review channels and extended review history
- Priorities dashboard and action board
- AI review reply drafts
- Team access and maintenance tracking
- Housekeeping module
- PMS connections
Plus
For boutique hotels and B&Bs
Understand one review channel in more detail, identify priorities and save time with AI reply drafts.
€39per month
per property
per property
Billed monthly
What is included
- All features from the Free plan
- Choose one review channel: Booking.com, Google, Airbnb, or Tripadvisor
- Review history: up to 24 months, limited to 3,000 reviews
- Extended performance trends and review analysis
- Priorities dashboard with guest evidence and recommended actions
- 20 AI reply drafts per month, ready to review and edit
Not included
- Multiple connected review channels
- Daily review refresh
- Shared action board and maintenance tracking
- Team access by department
- Housekeeping module
- PMS connections
Most popular
Pro
For boutique hotel teams
Coordinate housekeeping, maintenance and team tasks alongside your guest reviews. Connect your PMS and keep daily work in one place.
€79per month
per property
per property
Billed monthly
What is included
- All features from the Plus plan
- Housekeeping module with room cleaning times and status updates
- PMS connection, subject to compatibility
- Shared action board with owners and target dates
- In-app fault reporting and maintenance tracking
- Team access by department
- Multiple review channels and up to 6,000 historical reviews
- Daily review refresh instead of weekly
- 200 AI reply drafts per month, with up to three per review
- Impact Scores to prioritise recurring guest issues
Personal onboarding
Portfolio
For hotel groups and property managers
Connect unlimited properties with everything in Pro included for each property. Get a quote tailored to your portfolio.
Custom pricing
Tailored to your properties and support needs
What is included
- All features from the Pro plan for every property
- Unlimited connected properties
- One login with property switching
- Personal setup and support
- Portfolio reporting
- Pricing tailored to your property count
Free, Plus and Pro cover one property each. Annual Plus and Pro subscriptions cost the equivalent of 10 monthly payments and are billed once a year. Housekeeping and PMS connections are included in Pro and Portfolio only. PMS compatibility and connection scope are confirmed during onboarding. Portfolio supports unlimited properties at a price based on your property count and requirements. Questionnaire and loyalty feature availability is confirmed during onboarding.
Who is NioReview built for?
NioReview is an AI operations assistant for small boutique hotels. It helps owners, managers and their teams understand guest feedback, organise daily work and follow through on improvements.
What can my team do with NioReview?
Analyse online reviews, gather direct guest feedback through questionnaires, recognise guest loyalty, track housekeeping and maintenance, prepare AI-assisted review replies and organise priorities on a shared action board. Available workflows and setup are confirmed during onboarding.
Can we hear from guests who book directly?
Yes. Guest questionnaires help you understand the experiences of direct and returning guests alongside your OTA reviews. Use their feedback to improve future stays and recognise their loyalty with rewards. Rewards recognise loyalty and are not conditional on a positive review or questionnaire response.
Can NioReview connect to our PMS?
PMS connections are included in Pro and Portfolio. We confirm compatibility with your system, the information needed and the scope of the connection during onboarding. NioReview works alongside your PMS to support daily operations.
Does the AI act without our approval?
AI helps analyse feedback, suggest improvements and prepare reply drafts. Your team decides what action to take and reviews replies before posting.
Which review platforms can I connect?
Depending on your plan, you can connect Booking.com, Google, Tripadvisor and Airbnb. Free includes Booking.com, Plus includes one selected channel and Pro supports multiple channels.
How do we get started?
Book a demo or choose a plan. We help you set up your property, connect review channels and agree the workflows that fit your team. No technical expertise is needed.
Will NioReview improve our review scores?
NioReview helps you identify problems, coordinate improvements and respond thoughtfully to guests. Better experiences can support a stronger reputation, but results depend on the actions your team takes. We do not guarantee a particular score or revenue increase.
Which plans include housekeeping?
The housekeeping module is included in Pro for one property and in Portfolio for unlimited properties. Free and Plus do not include housekeeping or PMS connections.
Built around your hotel
Give your team a clearer way to work.
See how NioReview brings online reviews, direct guest feedback, loyalty and daily teamwork together. Book a demo to explore the right setup for your hotel.
Book a demo